Live Call
Dashboad
Call Center Agent
Loged In
32
On Call
21
On Pause
11
Call Queue
23
Offered Call
47000
Answered Call
32000
Drop Call
4.27%
Call Forwarded
19.97%
AHT
00:00:40
AVG Wait Time
00:00:06
AVG Success Rate
95.73%
Service Level
99.37%
96%
User SetisfiedMonthly
Target:50
Target:50
30
Service
Target:1500
Target:1500
500
Info
Target:5
Target:5
3
Division Wise
| Gov. Service | 40,780 | ||
| Socail Problems | 20,328 | ||
| Citizan Services | 18,560 | ||
| Food, Rellef & Emergency | 0 | ||
| Early Marriage Prevention | 255 |
Call Matrix
333 Impact
8CORE+
Citizen received necessary information service
Users
21153Application
22583Services
1800Platform Analysis
333 Service Map
Top Queries
| Call Type CQC |
|---|
| 1. New Support Ticket Opened |
| 2. System Reset |
| 3. Production Server Down |
| 4. System Shutdown |
| 5. DB Overloaded 80% |
| 6. 13 New Alerts |
| Category |
|---|
| 1. New Support Ticket Opened |
| 2. System Reset |
| 3. Production Server Down |
| 4. System Shutdown |
| 5. DB Overloaded 80% |
| 6. 13 New Alerts |
| Ministry Wise |
|---|
| 1. New Support Ticket Opened |
| 2. System Reset |
| 3. Production Server Down |
| 4. System Shutdown |
| 5. DB Overloaded 80% |
| 6. 13 New Alerts |
IVR can provide more services in efficient manner
Daily IVR Call
Daily vs Weekly vs Monthly
