Privacy Policy

Access to Information (a2i) is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and store your personal data when you use our National Service Desk (333) service.

What Information Do We Collect?

• Contact Information: Your name, email address, phone number, and any other contact information you provide to us when you register for the service or submit a support request.
• Technical Information: Technical data, including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the National Service Desk (333) service.
• Usage Data: Information about how you use our National Service Desk (333) service, including the pages you visit, the features you use, and the time spent on each page.
• Communication Data: The communications you send to us, including emails and support requests, and their contents.

How Do We Use Your Information?

We use your personal data for the following purposes:

• To provide and maintain the National Service Desk (333) service.
• To respond to your support requests and inquiries.
• To improve our National Service Desk (333) service and user experience.
• To comply with legal obligations.
• To protect our rights, property, or safety and the rights, property, or safety of others.

How Do We Protect Your Information?

Access to Information (a2i) takes appropriate technical and organizational measures to ensure the confidentiality and security of your personal data.

• SSL Encryption: We use SSL encryption to secure the transmission of data between your device and our servers.
• Access Controls: Access to your personal data is limited to those who need to access it in order to provide the National Service Desk (333) service to you.
• Data Retention: We only retain your personal data for as long as necessary to provide the National Service Desk (333) service and comply with legal obligations.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete personal data.
• The right to erase your personal data.
• The right to object to the processing of your personal data.
• The right to data portability.
• The right to withdraw your consent to the processing of your personal data at any time.

To exercise any of these rights, please contact us using the contact information provided below.

Contact Us

If you have any questions or concerns regarding this privacy policy or the processing of your personal data, please contact us:

• Email: info@a2i.gov.bd
• Phone: 88 02 55006931-34 Fax: 88 02 55006940
• Aspire to Innovate (a2i) Programme E-14/X, ICT Tower Agargaon, Sher-e-Bangla Nagar, Dhaka-1207, Bangladesh

This privacy policy was last updated on March 9, 2023.