Access to Information (a2i) Programme introduced Call Center ‘333’ as part of implementing Digital Bangladesh or Vision- 2021 and ensuring services at the doorsteps of citizen. On April 12, 2018, Mr. Sajeeb Ahmed Wazed, honorable ICT Affairs Adviser to Prime Minister launched this call center service at the Prime Minister's Office.
Calling 333 from mobile and 09666789333 from land phone and abroad anyone can access:
Internet penetration rate in Bangladesh is around 36%. For this around 64% citizens are still not using/have internet access and do not know about online platform. Due to that, they cannot enjoy the benefits of available in online platforms and channels and have to spend considerable amount of money, time and effort for getting information about government services due to lack of proper channel to raise their concerns and providing feedback. Beside these, there was no central complain system on social problems which can help to resolve problems quickly. Keeping this in mind, this service has been launched with the advice of Prime Minister's ICT Advisor Mr. Sajeeb Ahmed Wazed.
Now any citizen who has a mobile or even who has no personal mobile can call from any number like from mobile number or landline to get the available services of 333. From the inauguration to till date 02M+ citizens received necessary information services and 10k+ citizens got remedy about various social problems. Head of District Administration Deputy Commissioners and Head of Upazila Administration Upazila Nirbahi Officers have addressed 10k+ social problems that including 761 cases of child marriage, 632 cases of environment pollution, 584 cases of food adulteration, 532 cases of illegal drugs distribution ,463 cases of gambling ,387 cases of women persecution and dowry etc.
In future, the services of different ministries will incorporate in this call center. We have plan to enable these service through the entrepreneurs at over 5295 digital centers where people can walk in and get service through entrepreneurs. In addition, new service delivery through like SMS, IVR, USSD based services, Live chat and Social media will be added to the call center. Beside the core service through 333, alternate channels like AI based chatbots will be introduced to answer queries on government services and government payment services will be introduced through 333.
Apart from providing information and services, this call center will be used as a medium of promoting public services. This call center eventually will bring every citizen of the country under the coverage of public services. This will effectively reduce citizen's time, cost and hassle in receiving information on public services and remedy to social problems.